Refund policy

Return & Refund Policy

At ROMEY, we hope you and your little one love every purchase. If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of your order being delivered.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and unused.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging where possible.

  • Be accompanied by proof of purchase.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Gift cards.

  • Sale or clearance items (unless faulty or required by Australian Consumer Law).

  • Items that have been worn, washed, altered, or damaged after delivery.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Exchanges

We offer exchanges for a different size or item, subject to stock availability. If your preferred item is unavailable, we'll issue a refund instead.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

If your item has a major fault or does not meet the guarantees under the Australian Consumer Law, you are entitled to a repair, replacement, or refund as applicable.

Return Shipping

Unless your item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as ROMEY cannot be responsible for returns lost in transit.

How to Start a Return

To request a return, please contact us with:

  • Your order number.

  • Your full name.

  • The reason for your return.

We'll provide you with return instructions once your request has been reviewed.

Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, limits, or replaces any rights you may have under the Australian Consumer Law.