Shipping Policy

Last Updated: July 2026

Thank you for shopping with ROMEY. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

During new collection launches, promotions, or busy sale periods, processing times may be slightly longer. We appreciate your patience during these times.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated at checkout based on your order and delivery location.

Estimated delivery times:

• Standard Shipping: 2–8 business days

• Express Shipping: 1–4 business days

Delivery times are estimates only and may vary depending on your location and the courier.

International Shipping

International shipping may be available to selected countries. Shipping costs and delivery estimates will be calculated at checkout where available.

Please note that any customs duties, import taxes, or additional fees imposed by your country's customs authority are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information so you can follow your parcel's journey.

Delayed Deliveries

While we aim to meet estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including weather events, peak shipping periods, or courier delays.

ROMEY is not responsible for delays once an order has been handed to the shipping provider.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

ROMEY is not responsible for parcels delivered to an incorrect address provided by the customer. If your parcel is returned to us, additional shipping charges may apply to resend your order.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible with your order number and any relevant photos (if applicable).

We will work with the shipping provider to investigate and assist in resolving the issue.

Contact Us

If you have any questions about your order or shipping, please contact us through the contact details provided on our website. We're always happy to help.